Privacy Policy

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over any translation.

Introduction

We at Kokniz value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Kokniz and its affiliates (collectively "Kokniz, we, our, us") collect, use, share, or otherwise process your personal data through the Kokniz website, mobile application, and related services (hereinafter referred to as the "Platform").

Kokniz specializes in:

• Traditional handcraft products from skilled artisans
• Authentic Kokan regional foods and delicacies
• Eco-friendly coir products and natural fiber goods

Please note that we do not offer any products or services outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy and our Terms of Use.

Information We Collect

1. Personal Information

• Account Information: Name, email, mobile, delivery addresses, billing info, DOB, gender (optional), payment details
• Transaction Information: Purchase history, wishlist, order details, reviews, ratings
• Food-Specific Information: Dietary preferences, allergen info, taste preferences for Kokan foods

2. Automatically Collected Information

• Device and Usage Data: IP address, browser, OS, app usage, click patterns
• Location Information: GPS (with consent), city, delivery optimization
• Cookies and Tracking: Session, preference, analytics cookies

How We Use Your Information

• Order processing, deliveries, customer support
• Payment processing and fraud prevention
• Personalized recommendations for handcraft, food, and coir products
• Food safety compliance and allergen management
• Support for artisans and seller network

Information Sharing and Disclosure

1. Service Providers

Shared with logistics partners, payment processors, and technology providers for order fulfillment and platform operations.

2. Artisan and Seller Network

Shared for order customization, delivery instructions, and feedback purposes.

3. Regulatory Compliance

Data shared with food safety authorities (FSSAI), government agencies, and for GST/tax compliance.

4. Legal Requirements

Disclosures may occur due to court orders, law enforcement, or fraud prevention.

Data Security and Protection

• SSL encryption, secure servers, and regular audits
• Restricted access to data centers
• Special safeguards for food/health-related data

Cookies and Tracking

• Essential cookies for login, carts, and sessions
• Analytics cookies (Google Analytics)
• Personalization cookies for food/craft preferences

Your Privacy Rights

• Access and correct your data
• Download purchase history and reviews
• Delete account or non-essential data
• Manage communication preferences (email, SMS, app)

Special Considerations

• Protection of dietary, allergen, and health data
• Respect for traditional artisan/cultural knowledge
• Restricted platform usage for children below 18

Data Retention

Data retained as per legal compliance (e.g., tax, FSSAI) and deleted within 30 days upon user request for non-essential information.

International Data Transfers

Data may be shared with international payment processors and technology providers with appropriate safeguards.

Changes to This Policy

Policy may be updated for legal changes, product updates, or enhanced security. Updates will be communicated via email, banners, or platform notifications.

Contact Information

Email: support@kokniz.com
Phone: [Your Phone Number]
Address: Sawantwadi, Maharashtra

Legal Framework

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Food Safety and Standards Act, 2006
• Consumer Protection Act, 2019

Jurisdiction: All disputes shall be subject to courts in Sawantwadi, Maharashtra, India.

Acknowledgment

By using the Kokniz Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.