Terms and Conditions

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over any translation.
This document is an electronic record generated by a computer system and does not require any physical or digital signatures.

1. Platform Overview

This Platform is owned and operated by KOKNIZ, a company incorporated under the Companies Act, 2013 with its registered office at SAWANTWADI.

• Handcraft Products: Traditional and contemporary handmade items including textiles, pottery, jewelry, wooden crafts, and artisanal goods
• Kokan Regional Foods: Authentic food products from the Kokan region including spices, pickles, sweets, snacks, and traditional delicacies
• Coir Products: Natural fiber products including mats, ropes, brushes, mattresses, and eco-friendly home goods

Your use of the Platform and services are governed by these Terms of Use. By accessing or using our Platform, you agree to be bound by these terms.

2. Definitions

• "Platform" refers to our website, mobile application, and related services
• "User" or "You" means any person accessing or using the Platform
• "Products" refers to handcraft items, Kokan food products, and coir products available on the Platform
• "Seller" refers to artisans, food producers, and manufacturers offering products through our Platform
• "We" or "Us" refers to KOKNIZ

3. Membership Eligibility

• Transactions are available only to persons who can form legally binding contracts under Indian law.
• If you are under 18 years of age, you may use the Platform only under supervision and with prior consent of a parent or legal guardian.
• We reserve the right to terminate membership if false information is provided or if eligibility requirements are not met.

4. Account Registration and Security

Registration Requirements:

• You must provide accurate, current, and complete information during registration
• Your mobile phone number and email address serve as primary identifiers
• You are responsible for maintaining confidentiality of your login credentials
• You must notify us immediately of any unauthorized use of your account

Account Responsibilities:

• You are liable for all activities under your account
• You must not share login details with others
• You must log out securely after each session
• We may suspend your account if security breaches are suspected

5. Product Categories and Specifications

5.1 Handcraft Products

• All handcraft items are artisan-made and may have natural variations
• Product authenticity and quality are verified by our certified artisan partners
• Custom orders may be available for select handcraft items
• Delivery times may vary based on product complexity and artisan availability

5.2 Kokan Regional Foods

• All food products comply with FSSAI regulations and food safety standards
• Shelf life, storage instructions, and ingredient information are clearly displayed
• Special handling may be required for perishable items
• Delivery is subject to regional availability and cold chain logistics where applicable

5.3 Coir Products

• Made from natural coconut fiber with eco-friendly processing
• Products are biodegradable and sustainable
• Size variations may occur due to natural fiber characteristics
• Care and maintenance instructions are provided with each product

6. Order Placement and Fulfillment

6.1 Order Process

• Order placement constitutes an offer to purchase
• We reserve the right to accept or decline orders at our discretion
• Order confirmation will be sent via email/SMS
• Estimated delivery times are provided but may vary due to external factors

6.2 Pricing and Payments

• All prices are in Indian Rupees (INR)
• Prices include applicable taxes unless otherwise stated
• Payment methods include credit/debit cards, UPI, net banking, and cash on delivery (where available)
• Platform fees may apply for certain services

6.3 Delivery Terms

• Delivery charges are calculated based on location, product type, and order value
• Special packaging charges may apply for fragile handcraft items
• Cold storage delivery charges apply for perishable Kokan food products
• Insurance coverage is available for high-value items

7. Product Quality and Returns

7.1 Handcraft Products

• Returns accepted within 7 days for damaged or significantly different items
• Custom-made items are generally non-returnable unless defective
• Original packaging and tags must be intact for returns

7.2 Food Products

• No returns accepted for perishable food items unless delivered damaged
• Non-perishable items may be returned within 3 days if unopened
• Food safety regulations govern all return policies

7.3 Coir Products

• Returns accepted within 14 days for manufacturing defects
• Natural variations in color and texture are not grounds for return
• Items must be unused and in original condition

8. Platform Usage Guidelines

• Upload false product information or reviews
• Violate intellectual property rights of artisans or food producers
• Misuse the platform for illegal activities
• Spam or harass other users
• Attempt to breach platform security
• Use automated systems to scrape data

9. Intellectual Property

• Artisan designs and traditional craft patterns are protected
• Users may not reproduce or distribute copyrighted content
• Traditional knowledge and recipes are respected and protected
• Platform content remains our intellectual property

11. Food Safety and Regulations

• All food products comply with FSSAI regulations
• Nutritional information and allergen warnings are provided
• Storage and handling instructions must be followed
• We are not liable for improper storage or handling by customers

12. Shipping and Handling

Special Handling Requirements:

• Fragile Crafts: Extra protective packaging and handling
• Perishable Foods: Cold chain logistics and expedited delivery
• Bulk Coir Products: Special freight arrangements

Geographic Limitations:

• Certain food products may have regional shipping restrictions
• International shipping available for select non-food items
• Remote area deliveries may incur additional charges

13. Payment Terms

Platform Fees:

• Service fee for platform maintenance and operations
• Processing fees for certain payment methods
• Subscription fees for premium seller services

Refund Policy:

• Refunds processed within 7-14 business days
• Gift vouchers offered as alternative to cash refunds
• Bank transfer fees may apply for certain refunds

14. Dispute Resolution

• Primary resolution through platform's customer service
• Escalation to seller for product-specific issues
• Final arbitration as per Indian Arbitration and Conciliation Act
• Jurisdiction: Courts of SAWANTWADI, SINDHUDURG, MAHARASHTRA

15. Privacy and Data Protection

• Personal information handled as per our Privacy Policy
• Artisan and seller information protected
• Customer preferences used for personalized recommendations
• Data shared with logistics partners only for delivery purposes

16. Platform Modifications

• We reserve the right to modify these terms with notice
• Platform features may be updated or discontinued
• Price changes with reasonable notice
• Service area expansions or contractions as needed

17. Liability Limitations

Our Liability is Limited For:

• Natural variations in handcraft products
• Taste preferences for food products
• Natural fiber variations in coir products
• Third-party delivery partner delays
• Force majeure events affecting artisan production

User Responsibilities:

• Proper storage of food products
• Care and maintenance of handcraft items
• Safe handling of coir products
• Providing accurate delivery information

18. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in SAWANTWADI, SINDHUDURG, MAHARASHTRA.

19. Contact Information

For questions about these Terms of Use:
Email: support@kokniz.com
Phone: +91-8983459907
Address: SAWANTWADI
Customer Service Hours: Tuesday to Sunday (10am - 6pm)

20. Acknowledgment

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. You also acknowledge the unique nature of our handcraft, Kokan food, and coir products and accept the inherent characteristics of these traditional and natural products.

Company: KOKNIZ