Refund & Cancellation Policy
Introduction
At Kokniz, we aim to provide high-quality handcrafts, Kokan foods, and eco-friendly products. This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and returns are processed for orders placed on our Platform.
Cancellation Policy
- Orders can be cancelled within 24 hours of placement.
- To cancel an order, contact us at support@kokniz.com or call us at +91-8983459907.
- Once an order has been processed for dispatch, it cannot be cancelled.
- Custom or personalized orders may not be eligible for cancellation.
Refund Policy
- Refunds are applicable only for defective, damaged, or incorrect items.
- Refund requests must be submitted within 7 days of receiving the order.
- To request a refund, contact support@kokniz.com with order details, photos of the product (if applicable), and reason for refund.
- Refunds will be processed to the original payment method within 7–10 business days after approval.
- Shipping charges are non-refundable unless the error is on our part.
- Partial refunds may be issued for certain items (e.g., missing components or partial damage).
Return Policy
- Returns are accepted only for damaged or defective items.
- The item must be returned in its original packaging and condition.
- Return shipping may be arranged by Kokniz or borne by the customer depending on the case.
- Refund or replacement will be processed once the returned item is received and inspected.
Exceptions
- Custom-made or personalized products are generally non-refundable.
- Perishable food items may not be eligible for return unless defective.
Contact Information
For cancellations, refunds, or returns, reach out to us at:
Email: support@kokniz.com
Phone: +91-8983459907
Address: Sawantwadi, Maharashtra
Legal Framework
- Consumer Protection Act, 2019
- Information Technology Act, 2000
Jurisdiction: All disputes shall be subject to courts in Sawantwadi, Maharashtra, India.
Acknowledgment
By using the Kokniz Platform, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
