Shipping & Delivery Policy

Introduction

At Kokniz, we strive to deliver your handcrafted, ready-to-eat, and eco-friendly products safely and promptly. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders placed through our Platform.

Shipping Coverage

• We ship products both within India and to selected international locations.
• Domestic orders are shipped through registered courier services and/or India Post.
• International orders are dispatched via reputed courier or postal partners.

Processing Time

• Orders are typically processed within 2–4 business days of confirmation.
• Custom-made or bulk orders may require additional processing time.
• Orders are processed on business days only (Monday to Saturday, excluding public holidays).

Delivery Time

• Domestic delivery usually takes 5–10 business days after dispatch.
• International delivery may take 10–21 business days, depending on destination and customs processing.
• Delivery timelines may vary due to external factors such as courier delays, weather, or holidays.

Shipping Charges

• Shipping charges are calculated at checkout based on order weight and delivery location.
• Occasionally, we offer free shipping on select products or promotional periods.

Order Tracking

• Once dispatched, you will receive an email/SMS with your tracking number and courier details.
• Tracking updates may take up to 24 hours to reflect on the courier’s system.

Undelivered or Lost Packages

• If your package is lost or delayed beyond expected timelines, please contact us at support@kokniz.com.
• We will coordinate with the courier to resolve the issue or arrange for a replacement/refund as applicable.

Address Accuracy

• Customers must provide accurate and complete shipping details at checkout.
• Kokniz is not responsible for failed deliveries due to incorrect or incomplete addresses.

Contact Information

For shipping or delivery inquiries, please reach out to us at:
Email: support@kokniz.com
Phone: +91-8983459907
Address: Sawantwadi, Maharashtra

Legal Framework

• Consumer Protection Act, 2019
• Information Technology Act, 2000

Jurisdiction: All disputes shall be subject to courts in Sawantwadi, Maharashtra, India.

Acknowledgment

By placing an order on the Kokniz Platform, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.